Shipping & Collection
Delivery time
Orders are shipped the next day. Your delivery usually reaches you 1–2 days after shipment.
Place an order
- Once you have placed an order, you will receive a confirmation email from us and we will prepare your order.
- As soon as your order leaves our warehouse, you will receive a shipping confirmation email from Swiss Post with tracking information.
- Please ensure that your email address, delivery address, and phone number are correct. If these are not, you will not receive any notifications, and if the delivery address is incorrect or not recognized by Swiss Post, your order will not be delivered.
- By entering your delivery address you confirm that your address can receive deliveries
While you don't need a Swiss Post account, it's beneficial to create one if you want even more delivery options and flexibility, not just for Off Piste, but also for your other Swiss Post-delivered parcels. You'll find the link below, and the process only takes a few minutes.
https://www.post.ch/de/empfangen/empfang-steuern/meine-sendungen
Delivery fees
Delivery is free for orders over CHF140.
For orders under CHF140, a flat rate of CHF11 will be charged.
Unfortunately, deliveries are not possible on weekends. Orders and deliveries are only for Switzerland.
Pick up at the warehouse
You can also pick up your order from our warehouse free of charge. We are available Monday to Friday between 1:00 PM and 6:00 PM. Pickup is by appointment.
Select "Pickup from warehouse" at checkout and contact us to confirm your pickup time. The address is Aeschenplatz 6, 4052 Basel.